Alita Kendrick — Help and Documentation (Usability Heuristic #10)
Interface help comes in two forms: proactive and reactive. Proactive help is intended to get users familiar with an interface while reactive help is meant for troubleshooting and gaining system proficiency. https://www.nngroup.com/articles/help-and-documentation/
Anna Kaley — Match Between the System and the Real World (Usability Heuristic #2)
Systems should speak the users' language with familiar words, phrases, and concepts rather than system-oriented terms. Interfaces that follow real-world conventions and make information appear in a natural and logical order demonstrate empathy and acknowledgement for users. https://www.nngroup.com/articles/match-system-real-world/
Eric Chung — Progressive disclosure in UX design: Types and use cases
Progressive disclosure is a UX design technique that reduces users’ cognitive load by gradually revealing information as needed. It’s commonly used in product design to simplify complex content or break down large amounts of information into digestible bits. https://blog.logrocket.com/ux-design/progressive-disclosure-ux-types-use-cases/
Erik Fiala — The Psychology of Default Options in User Interfaces
Flowmapp — Progressive Disclosure: 10 Great Examples to Check
When an interface is complex enough for users to understand it right away without any boring manuals, designers need to look for unique ways to present its functionality. In particular, they may resort to progressive disclosure. Below, we will tell you what it is and how to implement it in practice. https://medium.com/@Flowmapp/progressive-disclosure-10-great-examples-to-check-5e54c5e0b5b6
Harsh Gorasia — Heuristics #6: Recognition Rather Than Recall-Simplified by the examples.
Jordan Bowman — How Designers Can Prevent User Errors
The term “user error” implies that it’s the user’s fault when they do something wrong. But in the vast majority of cases, the fault actually rests with the designer for having created an interface that is confusing or makes it too easy for the user to make a mistake. https://www.uxtools.co/blog/how-designers-can-prevent-user-errors
Katarzyna Łanecka — Achieve better UX and design usability by reducing cognitive load
No. 5 of the top 10 UX design heuristics is to prevent interaction problems from occurring in the first place: either eliminate error-prone conditions or check for them and present users with a confirmation dialog. https://www.nngroup.com/videos/usability-heuristic-error-prevention/